Interactive Workshops
In-House Programs or Open to the Public
Due to Covid-19 all workshops are conducted via video conference.
Our in-person workshops will be rescheduled as soon as safely possible.
In-House Workshops: Tailored to Your Sales and Customer Service Teams and to Your Specific Requirements
Choose from the list of over 35 subjects below to improve the performance of your team and make your meeting or conference even more productive. Based on your objectives, we can also suggest a variety of topics for your consideration.
45 Minutes - 1 Hour Topics
The Principles of Persuasion
The Concept of Persuasion
1-3 Hour Topics
Develop More Qualified Prospective Clients
The Choice of Words that "Make" or "Break" the Sale
First Impressions - The Major, Minor Details
Develop a Strong Rapport with the Client More Quickly
The Initial Contact - How to Open the First Sales Call
How to Gain and Hold the Client's Favorable Attention
Make the Client Want to Listen to Your Ideas
Motivate the Client's Desire to Do Business with You
Maintain More Control of the Conversation without Manipulating the Client
Establish Immediate Credibility Over Your Competition
Create More Belief in the Benefits You Offer
Define the Rules That Your Competitors Cannot Follow
The Art of Underselling™ Your Product or Service
Outline Your Presentation for More Success
Uncover the Real-Objection Causing the Client to Hesitate
How to Make Your Presentation More Memorable
How to Ask for and Receive More Referrals
Seven-Nevers When Asking for a Referral
Build and Maintain a High Enthusiasm Level
Develop More Business from Existing Clients
Body Language - Interpreting the Subconscious Actions of Others
How to Know if the Person is Telling the Truth
Skillfully Respond to Customer Complaints
4-6 Hour Topics
Better Telephone Skills to Gain More Appointments
Learn How to Encourage the Client to More Willingly Discuss Their Problems
Use Your Product Knowledge More Effectively
Six Types of Evidence to Increase Your Persuasiveness
Persuasive Patterns to Influence Anyone
When to Close and What to Say to Close Faster
Take Control of the Closing Process
Make the Real-Objection Work for You
Personality Styles - Recognize and Communicate with Each of Them
Memory Techniques - Remember Names and Random Details
8 Hour Topics
Questioning for an Early Close™
Real-World Presentation™ Skills (Group Presentations)
For Your Sales Managers
Effective Sales Management to Increase Productivity
Sales Team Accountability
Creative Sales Meetings and Contests
How to De-Motivate Your Sales Team and Destroy Their Productivity
Call 713-724-7547 or email: rickalan@rickalan.com for more information.
Public Workshops
Class Times
8:30am until 5:00pm
Location
Conducted through video conference
Call 713-724-7547 for information
Who Should Attend
Any employee who has customer contact and their managers.
Instructor
Rick Wilcoxon - Rick brings over 45 years of direct sales and customer service experience into the classroom.
Tuition
$195 per person (if enrolling 3 or more - call 713-724-7547 for a discount)
How to Prepare
Have a pen or pencil handy. You will want to write down a lot of ideas!
100% Guarantee
If you believe these concepts will not improve your effectiveness with your customers, your tuition will be refunded in full. Which means you can only lose if you do not attend!